Terms of Service

Last updated: 17 April 2026

By submitting an order through Planted Studio (plantedstudio.com.au), you ("client", "you") agree to these terms. They form a contract between you and Planted Studio (ABN 81 663 298 691).

1. Service scope

Planted Studio provides remote landscape design services — Plant Plans and Concept + Planting designs — delivered as digital PDF documents. We do not provide on-site visits, soil testing, surveying, plant supply, installation or maintenance.

2. Information you provide

Our designs are based entirely on the information you supply: photos, measurements, sketches, plans and your written responses on the intake form. You are responsible for the accuracy of this information.

We rely on what you send us. If your measurements, photos or descriptions are inaccurate, the design will reflect those inaccuracies. We may ask follow-up questions if something looks off, but we cannot verify site conditions remotely.

3. Design deliverables and timing

Plant Plans: 5 business days from receipt of all required information and payment.
Concept + Planting: 10 business days from receipt of all required information and payment.
Rush options: Plant Plan +$150 (48 hours); Concept +$550 (5 business days).
Each package includes one round of revisions. Additional revisions are billed at $150 per round.

If we miss our published delivery window by more than 3 business days due to our own delay (not yours), you receive one additional revision round at no charge or, at your option, a 10% credit applied to a future order.

4. Payment

All packages are payable in full prior to design commencement. Prices are inclusive of GST and quoted in Australian dollars.

5. Cancellations and refunds

Before design starts: Full refund within 14 days of payment, less a $50 administration fee.
After design starts: 50% refund up to delivery of first draft. No refund after delivery.
Rush fees are non-refundable once paid.

6. Intellectual property

On full payment, you receive a perpetual, non-exclusive licence to use the design for the property at the address on your order. The design files remain the intellectual property of Planted Studio. You may not on-sell, redistribute, or use the design at a different property without our written consent.

You may share the design with your landscaper, builder, contractors, family members and anyone helping you implement it.

7. Plant species and site conditions

Our plant selections are based on industry knowledge of your climate zone, soil type, and the conditions you've described. Plant performance depends on ongoing care, weather, microclimates, and conditions we cannot verify remotely.

Plant recommendations are advisory. We cannot guarantee plant survival, growth rate, or visual outcome. Final species suitability should be verified by your installer or supplier at the time of supply, particularly for situations involving children, pets, allergies, or specific microclimates (frost pockets, salt exposure, reflected heat, sub-surface drainage issues).

You are responsible for verifying that recommended species are not on prohibited or restricted weed lists for your specific local government area before planting. We cross-check against state-level lists but local council restrictions vary.

8. Council, covenant, DA and engineering matters

Plant Plans and Concept + Planting designs are not council or DA approval documents. They do not certify compliance with planning controls, bushfire regulations, retaining wall engineering, drainage requirements or any other regulated matter.

If your project requires DA approval or covenant compliance certification, you are responsible for engaging the relevant qualified professional (landscape architect, structural engineer, surveyor, town planner). We're happy to design to a covenant or estate guideline if you provide it, but we cannot certify compliance.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising from any single design order is limited to the amount you paid for that order. We exclude liability for indirect, consequential or special damages, including but not limited to plant loss, lost time, lost profit, or reinstatement costs.

Nothing in these terms excludes any consumer guarantees that apply under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010).

10. Privacy

Your personal information is handled per our Privacy Policy.

11. Variations

We may update these terms. Changes apply only to orders placed after the update; existing orders are governed by the terms in effect at the time of payment.

12. Governing law

These terms are governed by the laws of Queensland, Australia. Any dispute will be resolved in the courts of Queensland.

Questions about these terms? Email hello@plantedstudio.com.au.